Appraisal Vendor Management & Customer Service

1. Appointment Tracking and Follow up

We serve as the primary communication liaison between appraisers and your appraisal management team to expedite inspection appointments and ensure timely scheduling. Our appraiser coordination team proactively follows up on inspection confirmations, handles scheduling conflicts, resolves access issues, and keeps all stakeholders updated on appointment status to maintain efficient appraisal order flow and meet critical loan closing deadlines.

2. Qualifying New Appraisers

Ardur rigorously qualifies and onboards new residential and commercial appraisers to expand your appraiser panel nationwide. We verify all required credentials including state appraiser licenses, E&O insurance certificates, W9 forms, and any additional documentation per your compliance requirements. We also handle fee quote solicitation, appraiser coverage area mapping, and optimal appraiser selection based on experience, turnaround time, and competitive pricing.

3. Updation of Vendor Details

We continuously maintain and update your appraiser vendor database with the latest contact information, license renewals, E&O insurance updates, and coverage area changes, ensuring your appraiser panel remains active, compliant, and readily available for order assignments through your appraisal management platform.

4. Reports Updation

We proactively monitor appraisal report due dates and follow up with appraisers to ensure timely submission 1-2 days before the contractual deadline. We efficiently process extension requests, communicate delays to lenders, troubleshoot appraiser challenges, and coordinate revisions to keep your appraisal pipeline on track and avoid loan closing delays.

5. Delivery of Reports

We handle the upload and delivery of completed appraisal reports directly into your appraisal management software platform (Mercury Network, Clear Capital, ServiceLink, SettlementOne, or other AMC portals), ensuring secure, timely delivery to underwriters and loan processors.

6. Quote Requests

Our appraiser coordination team generates and distributes detailed quote requests containing client information, appraisal product type, property details, loan characteristics, and transaction type. We identify eligible appraisers based on coverage area and credentials, solicit competitive fee quotes, and present the best options based on cost, turnaround time, and quality to optimize your appraisal assignment process.

7. Appraisal - Vendor and Order Management

We maintain complete appraiser vendor profiles with up-to-date information cross-referenced with the Appraiser Standards Board (ASB) and state licensing databases. We function as a seamless communication bridge between your clients, lenders, underwriters, and the appraisal vendor network, facilitating efficient appraisal order management and resolution of quality or timeline issues.

8. Status Management

Key Service Features